Solutions wrapped around yours and your customer’s needs.
Credit Control
Manage customer credit more effectively and create a seamless customer experience.
- Credit control for every step of the customer credit cycle
- We act as you, embodying your company's brand voice
- Early collection calling provides proactive support and ensures customer retention
- Location is not an issue - we can work globally with international clients
Contact Centre Services
Have our experienced team as your customers’ point of contact.
- Customer call centre that speaks in your voice
- Early collections to encourage repayment
- Positive customer experiences to aid retention
Debt Recovery
Work with the experts in effective debt recovery.
- We partner with clients across New Zealand and Australia - both commercial and consumer debt recovery
- Partnering with large organisations and not so large, we can work with any volume of debt
- Our team has expertise in debt recovery, including legal services, tracing and field agent assignments
- Innovative technology and communication channels, as well as both client and debtor payment portals
Terms of Trade
Create robust Terms of Trade that will assist your business.
- Draft new and effective Terms of Trade
- Review and revise what you already have
- Helping to protect your business
Credit Reporting
Access comprehensive credit reports quickly and easily.
- Innovative credit reporting in association with our partner Centrix
- Full access to Consumer and Company reports
- Competitive rates with no joining or annual fees
Credit Risk Mitigation
We provide you access to comprehensive commercial data in association with CreditWorks.
- Database has information on 80% of operating Companies in NZ.
- Access credit risk data from 1.8 million debtor records
- Data matching - Companies Office
- Aged enquiry reports - analyze your debtors portfolio compared to all contributors
- Aged Balance reports - identify your customers with debt at 60 or 90 days with other data contributors.
Technology and Innovation
We invest in developing our own bespoke tools, driving efficiency and providing:
- Self-service tools, enabling better ways to collect and helping customers pay back sooner
- An interactive client Portal - upload customer debts, review and enter diary notes, create reports - all in real time
- Debtor portal to let your customers self-manage their debt
- Cici the Chat Bot gives customers a new and innovative way to interact