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Process Improvement

As part of a wider relationship - or as a one-off consultation - we can review and document your credit management processes and make recommendations to improve their effectiveness and efficiency.

Credit staff training
Credit Consultants can help improve the effectiveness of your credit management by providing best practice training for your in-house team. This can include:

  • Collection techniques
    How best to engage with customers to discuss and recover unpaid accounts.

  • Communication skills
    Insights on more effective communication with others, including better listening skills and how to manage customers when they are angry or upset.

  • Negotiation skills
    Equipping your people to problem solve with customers: more effective approaches for achieving better outcomes for both parties.

  • Conflict resolution
    More effective ways of handing customer complaints.

  • Teambuilding
    Helping you create a more effective credit management team.